Please help - notification reply issue

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steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Please help - notification reply issue

Post by steveb1 » Tue Jan 20, 2015 4:44 am

I don't know if this is the proper place for this issue - I tried contacting some moderators/admins but got no reply (and I think the current issue might explain that):

Each time I post, I check the "receive notification of reply" box. However, this function has not been working for me for probably three months or so. My posts do appear, but I have to specifically re-visit them regularly to see if anyone has replied; whereas formerly I would receive an automatic e-mail notification of reply.

... So if you could please advise, it would be much appreciated.

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Kim O'Hara
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Location: North Queensland, Australia

Re: Please help - notification reply issue

Post by Kim O'Hara » Tue Jan 20, 2015 5:19 am

Hi, Steve,
This may be an (unintended, of course!) consequence of the upgrade to our server and software, December 18 onwards. Does that timing fit, or did the problem start earlier?

:namaste:
Kim

steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Re: Please help - notification reply issue

Post by steveb1 » Tue Jan 20, 2015 6:50 am

Kim O'Hara wrote:Hi, Steve,
This may be an (unintended, of course!) consequence of the upgrade to our server and software, December 18 onwards. Does that timing fit, or did the problem start earlier?

:namaste:
Kim
Thanks for your attention, but it began in October or thereabouts.

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Ayu
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Location: Europe

Re: Please help - notification reply issue

Post by Ayu » Tue Jan 20, 2015 7:40 am

But was there any change in your e-mail account maybe? Are there also no notifications in your spam folder?
And did you check the settings in your user control pannel on DW: are the notifications still allowed?
I don't know how this happens but I had it on other boards that such settings changed.
For the benefit and ease of all sentient beings. :heart:

steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Re: Please help - notification reply issue

Post by steveb1 » Tue Jan 20, 2015 11:24 pm

Nope, no changes to my email, and my DW profile reads:
= = = = =

Contact steveb1

E-mail address:
E-mail steveb1
PM:
Send private message

= = = = =

Control Panel - I don't see a specific email category listed, but this is what is displayed:


Manage subscriptions
Manage bookmarks
Manage drafts
Manage attachments

Front page

Welcome to the User Control Panel. From here you can monitor, view and update your profile, preferences, subscribed forums and topics. You can also send messages to other users (if permitted). Please ensure you read any announcements before continuing.
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Joined:
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Last visited:
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Total posts:
314 | Show your posts
(0.26 posts per day / 0.12% of all posts)
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I do receive email notifications from other websites, so I know it's working at least with them.
Thanks for your attention to all this.

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Paul
Posts: 1726
Joined: Sat Feb 13, 2010 8:12 pm

Re: Please help - notification reply issue

Post by Paul » Tue Jan 20, 2015 11:39 pm

I thought this feature had never worked...
Look at the unfathomable spinelessness of man: all the means he's been given to stay alert he uses, in the end, to ornament his sleep. – Rene Daumal
the modern mind has become so limited and single-visioned that it has lost touch with normal perception - John Michell

steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Re: Please help - notification reply issue

Post by steveb1 » Wed Jan 21, 2015 3:47 am

Paul wrote:I thought this feature had never worked...
Really? If that's a common experience, maybe I was one of the lucky ones for whom the feature had worked consistently for a couple years... I dunno.

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Dan74
Former staff member
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Location: Switzerland

Re: Please help - notification reply issue

Post by Dan74 » Wed Jan 21, 2015 4:00 am

I don't think this worked for me either, when I tried it a long time ago...

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Kim O'Hara
Former staff member
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Location: North Queensland, Australia

Re: Please help - notification reply issue

Post by Kim O'Hara » Wed Jan 21, 2015 4:13 am

Okay ... I never tried it before but I have turned it on now.

:coffee:
:coffee:

:smile:
Kim

steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Re: Please help - notification reply issue

Post by steveb1 » Wed Jan 21, 2015 5:17 am

Kim O'Hara wrote:Okay ... I never tried it before but I have turned it on now.

:coffee:
:coffee:

:smile:
Kim
Thanks for working on this... thanks to all who have contributed.

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Kim O'Hara
Former staff member
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Location: North Queensland, Australia

Re: Please help - notification reply issue

Post by Kim O'Hara » Wed Jan 21, 2015 6:18 am

It worked! :smile:
Hello Kim O'Hara,

You are receiving this notification because you are watching the topic,
"Please help - notification reply issue" at "Dharma Wheel". This topic has
received a reply since your last visit. You can use the following link to
view the replies made, no more notifications will be sent until you visit
the topic.
If you want to view the newest post made since your last visit, click the
following link [etc] ...
That's good news for us, because it suggests the DW software is working okay. Not so good for you, Steve, because it means the problem is probably at your end.
Is it possible your email's spam filter settings changed without your knowledge? Can you check your spam folder?
The sender you are looking for is "david@thedhamma"

:coffee:
Kim

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DNS
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Re: Please help - notification reply issue

Post by DNS » Wed Jan 21, 2015 6:56 am

It works intermittently for me (not sure why) and usually comes through in the spam folder.

steveb1
Posts: 678
Joined: Thu Oct 13, 2011 9:37 am

Re: Please help - notification reply issue

Post by steveb1 » Wed Jan 21, 2015 8:25 am

Kim O'Hara wrote:It worked! :smile:
Hello Kim O'Hara,

You are receiving this notification because you are watching the topic,
"Please help - notification reply issue" at "Dharma Wheel". This topic has
received a reply since your last visit. You can use the following link to
view the replies made, no more notifications will be sent until you visit
the topic.
If you want to view the newest post made since your last visit, click the
following link [etc] ...
That's good news for us, because it suggests the DW software is working okay. Not so good for you, Steve, because it means the problem is probably at your end.
Is it possible your email's spam filter settings changed without your knowledge? Can you check your spam folder?
The sender you are looking for is "david@thedhamma"
:coffee:
Kim
Okay :) !!! Thank you Kim, and everybody who worked on/checked in on this thread. Yes, it would not surprise me if the problem is on my end. As you suggested, I'll try to check it out. Thanks again for the research, patience, and help!

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Kim O'Hara
Former staff member
Posts: 4288
Joined: Fri Nov 16, 2012 1:09 am
Location: North Queensland, Australia

Re: Please help - notification reply issue

Post by Kim O'Hara » Tue Jan 27, 2015 12:47 am

Kim O'Hara wrote:It worked! :smile:
Hello Kim O'Hara,

You are receiving this notification because you are watching the topic,
"Please help - notification reply issue" at "Dharma Wheel". This topic has
received a reply since your last visit. You can use the following link to
view the replies made, no more notifications will be sent until you visit
the topic.
If you want to view the newest post made since your last visit, click the
following link [etc] ...
That's good news for us, because it suggests the DW software is working okay. ...
I remembered this little experiment and went back to check the email account DW sends stuff to (which is not my primary account).
It looks like I have been getting notifications pretty reliably - anywhere between 70% and 100% of the time. It's nice to know it keeps on working, but I have turned the feature off, since going to "View Active Topics" http://www.dharmawheel.net/search.php?s ... ive_topics suits me so well and gives me the same information.

:coffee:
Kim

[edit: typo]

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mzaur
Posts: 89
Joined: Sat Aug 13, 2011 6:18 am

Re: Please help - notification reply issue

Post by mzaur » Sat Dec 19, 2015 7:30 am

Weird. I never had this work for me either. Checked spam and nothing. I never get emails for topic notifications or new PMs.

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Ayu
Global Moderator
Posts: 8290
Joined: Mon Oct 29, 2012 8:25 am
Location: Europe

Re: Please help - notification reply issue

Post by Ayu » Sat Dec 19, 2015 8:46 am

The notification system seems to be down.
http://www.dharmawheel.net/viewtopic.ph ... 06#p313914
For the benefit and ease of all sentient beings. :heart:

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