Problem with PMs

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Jeff H
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Location: Vermont, USA

Problem with PMs

Post by Jeff H » Sun Dec 31, 2017 3:43 am

I have the following error message in my PM box:
"You have 1 private message currently on hold because of full folder.
Release all on-hold messages… they will be re-sorted into the appropriate folder if enough space is made available.
"

That started on 12/26. I used the Contact Us button to email an Administrator at the time, then I PM'd a Mod a couple days later (providing my email for the Mod to reply to). But I haven't heard back about this.

I have deleted 25 messages, so there should be room, but I don't see how to "release all on-hold messages".

Can anybody tell me how to fix this?

Thanks,
- Jeff

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Virgo
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Re: Problem with PMs

Post by Virgo » Sun Dec 31, 2017 3:49 am

Towards the top, in your inbox, their should be a link to release all on-hold messages. It may be towards the top of the inbox or it may be toward the left. It's been a while since I had to release on-hold messages.

Kevin
ངོ་རང་ཐོག་ཏུ་སྤྲད། །
ཐག་གཅིག་ཐོག་ཏུ་བཅད། །
གདེང་གྲོལ་ཐོག་ཏུ་བཅའ། །


http://caretoclick.com/clean-the-enviro ... -phone-use

Jeff H
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Location: Vermont, USA

Re: Problem with PMs

Post by Jeff H » Sun Dec 31, 2017 10:58 am

Hmmm. I can't find the link....
We who are like children shrink from pain but love its causes. - Shantideva

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Grigoris
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Re: Problem with PMs

Post by Grigoris » Sun Dec 31, 2017 11:08 am

Try changing these settings:
try changing these settings.png
try changing these settings.png (31.37 KiB) Viewed 702 times
"My religion is not deceiving myself."
Jetsun Milarepa 1052-1135 CE

"Butchers, prostitutes, those guilty of the five most heinous crimes, outcasts, the underprivileged: all are utterly the substance of existence and nothing other than total bliss."
The Supreme Source - The Kunjed Gyalpo
The Fundamental Tantra of Dzogchen Semde

Jeff H
Posts: 876
Joined: Mon Sep 01, 2014 8:56 pm
Location: Vermont, USA

Re: Problem with PMs

Post by Jeff H » Sun Dec 31, 2017 1:08 pm

Grigoris wrote:
Sun Dec 31, 2017 11:08 am
Try changing these settings:

try changing these settings.png
My setting is the same: "Delete oldest messages"
I have 74 of 100 messages stored.
We who are like children shrink from pain but love its causes. - Shantideva

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Grigoris
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Re: Problem with PMs

Post by Grigoris » Sun Dec 31, 2017 1:16 pm

Jeff H wrote:
Sun Dec 31, 2017 1:08 pm
Grigoris wrote:
Sun Dec 31, 2017 11:08 am
Try changing these settings:

try changing these settings.png
My setting is the same: "Delete oldest messages"
I have 74 of 100 messages stored.
Change the option, press change.

Then change the option back again and press change.

Sometimes it just needs a reset.

The only other solution I can think of is to delete all the temp files, cookies, etc... from your browser and computer. There may be something stored there that is causing the problem.

Then log back in again.
"My religion is not deceiving myself."
Jetsun Milarepa 1052-1135 CE

"Butchers, prostitutes, those guilty of the five most heinous crimes, outcasts, the underprivileged: all are utterly the substance of existence and nothing other than total bliss."
The Supreme Source - The Kunjed Gyalpo
The Fundamental Tantra of Dzogchen Semde

Jeff H
Posts: 876
Joined: Mon Sep 01, 2014 8:56 pm
Location: Vermont, USA

Re: Problem with PMs

Post by Jeff H » Sun Dec 31, 2017 3:26 pm

Grigoris wrote:
Sun Dec 31, 2017 1:16 pm
Jeff H wrote:
Sun Dec 31, 2017 1:08 pm
Grigoris wrote:
Sun Dec 31, 2017 11:08 am
Try changing these settings:

try changing these settings.png
My setting is the same: "Delete oldest messages"
I have 74 of 100 messages stored.
Change the option, press change.

Then change the option back again and press change.

Sometimes it just needs a reset.

The only other solution I can think of is to delete all the temp files, cookies, etc... from your browser and computer. There may be something stored there that is causing the problem.

Then log back in again.
Did the following:
1. Selected "Move to folder" > Change > "Delete oldest messages" > Change.
2. Logged out of DW, closed the tab, logged back in.
3. Cleared cookies and cache in Chrome, closed it, rebooted PC.

Didn't work.
Could you send me a PM to just see what happens?
We who are like children shrink from pain but love its causes. - Shantideva

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Grigoris
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Re: Problem with PMs

Post by Grigoris » Sun Dec 31, 2017 3:35 pm

Just sent you a PM.

Weird. I wonder if anybody else is having the same problem?
"My religion is not deceiving myself."
Jetsun Milarepa 1052-1135 CE

"Butchers, prostitutes, those guilty of the five most heinous crimes, outcasts, the underprivileged: all are utterly the substance of existence and nothing other than total bliss."
The Supreme Source - The Kunjed Gyalpo
The Fundamental Tantra of Dzogchen Semde

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Grigoris
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Re: Problem with PMs

Post by Grigoris » Sun Dec 31, 2017 3:36 pm

Have you tried deleting the files in the sent messages and outbox folders as well?
"My religion is not deceiving myself."
Jetsun Milarepa 1052-1135 CE

"Butchers, prostitutes, those guilty of the five most heinous crimes, outcasts, the underprivileged: all are utterly the substance of existence and nothing other than total bliss."
The Supreme Source - The Kunjed Gyalpo
The Fundamental Tantra of Dzogchen Semde

Jeff H
Posts: 876
Joined: Mon Sep 01, 2014 8:56 pm
Location: Vermont, USA

Re: Problem with PMs

Post by Jeff H » Sun Dec 31, 2017 3:57 pm

Grigoris wrote:
Sun Dec 31, 2017 3:36 pm
Have you tried deleting the files in the sent messages and outbox folders as well?
I got your PM and replied. I will try cleaning the Sent folder (nothing in Outbox), as well as manually keeping my Inbox below the limit.

At this point I guess I just lost one PM and I've got a permanent reminder of that, but otherwise it seems to be working.

Thanks for your efforts, Greg. And Kevin.
We who are like children shrink from pain but love its causes. - Shantideva

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Coëmgenu
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Re: Problem with PMs

Post by Coëmgenu » Wed Jan 03, 2018 9:49 pm

My PM folder is stuck with a message that says I have a message in waiting. When I click to release the message simply nothing happens. I don't have a 100% full inbox.
नस्वातो नापिपरतो नद्वाभ्यां नाप्यहेतुतः उत्पन्ना जातु विद्यन्ते भावाः क्वचन केचन
There absolutely are no things, nowhere and none, that arise anew, neither out of themselves, nor out of non-self, nor out of both, nor at random.
सर्वं तथ्यं न वा तथ्यं तथ्यं चातथ्यम् एव च नैवातथ्यं नैव तथ्यम् एतद् बुद्धानुशासनम्
All is so, or all is not so, both so and not so, neither so nor not so. This is the Buddha's teaching.

一切實非實亦實亦非實
非實非非實是名諸佛法

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